TRUSTED OEM/ODM
MANUFACTURER
OVER 30 YEARS
Peace of mind, engineered by INPEK.
We provide streamlined global after-sales support, rapid spare parts dispatch,
and comprehensive engineering backing for our international distributors and commercial facility partners.
OUR STREAMLINED AFTER-SALES SOP
INITIAL TICKET
SUBMISSION
To ensure rapid diagnosis, please contact your dedicated INPEK account manager with the following:
• Your PO Number or Commercial Invoice.
• The Machine Model & Serial Number (found on the base plate).
• Clear photos or videos demonstrating the issue.
ENGINEERING
ASSESSMENT
Our technical support team will review your ticket within 24-48 hours. We utilize 3D exploded view diagrams (BOM) to precisely pinpoint the faulty component without guesswork.
SOLUTION & PARTS
DISPATCH
If covered under our commercial warranty, critical replacement parts (e.g., specific cams, cables, or bearings) will be rapidly dispatched via international air freight (DHL/FedEx) to minimize your facility’s downtime.
REMOTE REPAIR
GUIDANCE
We don’t just send parts. INPEK provides step-by-step video tutorials and detailed maintenance SOPs, empowering your local maintenance team to resolve the issue effortlessly.
INDUSTRY-LEADING
COMMERCIAL WARRANTY
Normal wear and tear (e.g., fading paint, worn upholstery from daily club usage).
Damage caused by improper assembly, unauthorized modifications, or vandalism.
Local labor costs for parts replacement or maintenance.
NEED IMMEDIATE ENGINEERING SUPPORT?
Our multilingual technical team is ready to assist you.
Multilingual support: Mon-Fri, 8:00 AM – 6:00 PM
Your success is our priority.
We typically respond within 24 business hours (Mon-Fri).
No.2677 Wutun Road,Xinwu Economic Development Zone,
Wuhu City Anhui Province, China