Business Cooperation FAQs

Access clear and professional answers to key questions about ordering, shipping and after-sales support.

Questions

01 What is INPEK's minimum order quantity (MOQ)?

Our MOQ policy is designed to be flexible for partners at different stages:

  • Trial Orders: Supported for partners exploring our product line
  • Full Container Orders: Recommended for optimal pricing
  • Custom Specifications: Terms discussed on a case-by-case basis

For project-based orders, we offer dedicated pricing tiers. Contact our sales team for a customized quote based on your specific requirements.

02 Do you offer OEM/ODM customization services?

Yes, INPEK provides comprehensive OEM/ODM services for B2B partners worldwide:

  • Custom Branding: Logo printing, color customization, and packaging design
  • Product Modification: Adjust dimensions, materials, and specifications to meet local market preferences
  • Full OEM/ODM: Complete custom product development from concept to production
  • Certification Support: Assistance with regional certifications based on your target markets

Our experienced R&D team can bring your custom designs to life with guaranteed quality standards.

03 What payment methods do you accept?

We offer flexible payment terms for verified B2B partners:

  • T/T (Telegraphic Transfer): Deposit with balance before shipment
  • Letter of Credit (L/C): Available for established clients
  • Trade Assurance: Alibaba Trade Assurance available for first-time buyers
  • PayPal: Accepted for sample orders

For long-term partners with proven track records, we offer flexible payment schedules tailored to your needs.

04 What are your shipping and delivery options?

INPEK ships globally with multiple logistics solutions:

  • Sea Freight: Cost-effective solution for larger orders
  • Air Freight: For urgent orders or samples
  • Express Shipping: DHL, FedEx, UPS for small sample orders
  • DDP (Delivered Duty Paid): We handle customs clearance and delivery to your warehouse

Production lead time is confirmed upon order review. Contact us for estimated timelines based on your order volume and requirements.

05 What certifications do your products have?

INPEK products meet international quality and safety standards:

  • ISO Certification: Quality management system in place
  • CE Marking: Compliant with European safety requirements
  • Regional Certifications: Support for various market-specific requirements
  • Quality Assurance: Products undergo rigorous testing before shipment

All commercial equipment undergoes thorough quality testing, with comprehensive inspection protocols ensuring product reliability.

06 What warranty and after-sales support do you provide?

We stand behind our products with comprehensive support:

  • Long-term Warranty: Dedicated warranty coverage for structural components and core parts
  • Spare Parts Supply: Stable spare parts availability with timely delivery
  • Technical Support: Installation guides, video tutorials, and remote troubleshooting assistance
  • After-Sales Service: Professional support team available to address your concerns

For wholesale partners, we maintain spare parts inventory to minimize downtime for your clients. Contact us for detailed warranty terms tailored to your order.

07 Can I order samples before placing a bulk order?

Yes, we encourage sample orders to ensure product quality meets your expectations:

  • Sample Evaluation: Available for partners to assess product quality and specifications
  • Sample Cost: Pricing based on product type and customization requirements
  • Sample Refund Policy: Flexible credit arrangements for bulk order conversions
  • Factory Visit: We welcome verified buyers to visit our manufacturing facility

For premium gym chain partners, we offer demo equipment programs with flexible arrangements.

08 How do you ensure product quality and quality control?

Quality is the foundation of INPEK's manufacturing process:

  • Raw Material Inspection: All incoming materials checked before production
  • Production Monitoring: Quality checks at each production stage
  • Pre-shipment Inspection: Thorough functional testing before packaging
  • Third-party Testing: Optional independent inspection services available
  • Production Transparency: We provide production videos and live inspection broadcasts upon request

Our manufacturing facility operates with advanced production lines, ensuring consistent quality at scale.

09 What is your production capacity and lead time?

INPEK operates a comprehensive manufacturing facility:

  • Production Capacity: Sufficient capacity to meet project demands
  • Factory Operations: Advanced manufacturing capabilities with modern equipment
  • Standard Lead Time: Confirmed upon order review based on specifications
  • Rush Orders: Available upon request with flexible arrangements
  • Order Planning: We recommend advance booking for large-scale projects to ensure smooth execution

Our manufacturing expertise enables rapid scaling for project orders while maintaining consistent quality.

10 What support do you offer for gym layout and facility planning?

Beyond equipment supply, we provide comprehensive project support:

  • 3D Layout Design: Our design team creates professional gym floor plans with optimal equipment placement
  • Equipment Selection Consultation: Expert recommendations based on your target demographic and space constraints
  • Project Management: Dedicated account managers for major project orders
  • Marketing Support: High-resolution product images, spec sheets, and promotional materials available
  • Installation Guides: Detailed assembly manuals and video tutorials for easy setup

For franchise operators and large-scale projects, we offer turnkey solutions with end-to-end project management from planning to installation.

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